Shipping Policy

Last updated: Today

At Sienna’s Pearls Boutique, we want your order to be handled carefully, clearly, and as efficiently as possible. This Shipping Policy explains how we process and ship orders placed through siennaspearlsboutique.com.

Order Processing Time

After your order is placed, please allow 1 to 3 business days for processing. During this time, we:

Review your order
Check product details
Confirm your shipping information
Prepare your items for dispatch

Business days are Monday to Friday, excluding Canadian public holidays.

Shipping Time

Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Please note that delivery times are estimates and may vary due to:

Carrier delays
Peak sale periods
Public holidays
Incorrect address details
Weather conditions
Other circumstances outside our control

Direct Supplier Shipping

In many cases, Sienna’s Pearls Boutique ships products directly from our trusted suppliers. This helps us reduce unnecessary handling time and get your order moving faster.

This means some parcels may be shipped directly from overseas, including from China.

We use this model to keep the process efficient and to ensure your order begins its journey as quickly as possible.

Shipping Carriers

We offer free shipping across Canada.

Depending on the product, supplier location, and delivery address, orders may be shipped with:

Canada Post
Local delivery partners
International shipping partners

If tracking is available for your order, we will send your tracking details once your parcel has been dispatched.

Shipping Costs

Shipping is free within Canada, unless stated otherwise at checkout.

Incorrect Shipping Details

Please make sure your shipping information is correct before placing your order.

If you notice an error, contact us as soon as possible at: info@siennaspearlsboutique.com

We will do our best to help, but once an order has been processed or shipped, we may not be able to change the delivery address.

Delayed Orders

If your order has not arrived within the expected timeframe, please contact us at: info@siennaspearlsboutique.com

Include:

Your full name
Your order number
The email address used for your order

We will review your order and assist you with the next steps.

Lost or Missing Parcels

If tracking shows your parcel has been delivered but you have not received it, please first check:

With other members of your household
With neighbours
At your local post office
With the delivery carrier

If you still cannot locate your parcel, contact us at: info@siennaspearlsboutique.com

We will review the situation and help where possible.

Questions

For any shipping questions, please reach out to us at: info@siennaspearlsboutique.com