Privacy Policy

Last updated: Today

This Privacy Policy explains how Sienna’s Pearls Boutique collects, uses, and protects your personal information when you visit or make a purchase from siennaspearlsboutique.com.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect information such as:

Your name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Device and browser information
IP address
Website activity (pages viewed, products added to cart)

We only collect information that is reasonably necessary to operate our store, process orders, improve our website, and provide customer service.

How We Use Your Information

We may use your information to:

Process and fulfil your order
Send order confirmations and shipping updates
Respond to customer service requests
Manage returns, refunds, and exchanges
Improve our website and shopping experience
Detect fraud or security issues
Send marketing emails (if you have subscribed)
Comply with legal and tax obligations

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your information may be stored through Shopify’s data storage, databases, and applications.

Payments

Payments are processed securely through trusted payment providers. Sienna’s Pearls Boutique does not store full credit card details.

Depending on the payment method you choose, your payment may be processed by providers such as:

Credit card networks
Apple Pay
Google Pay
Shop Pay
Other secure payment services available at checkout

Sharing Your Information

We may share your information with trusted service providers where necessary to operate our business. This may include:

Shopify
Payment processors
Shipping carriers
Suppliers and fulfilment partners
Customer support tools
Email marketing platforms (if you subscribe)
Analytics and website performance tools

We only share information where needed to provide our services, process orders, or comply with legal requirements.

Direct Supplier Fulfilment

Because some orders may be shipped directly from our suppliers — including suppliers located overseas — we may need to share relevant order and shipping details with those suppliers.

This may include:

Your name
Shipping address
Order details
Contact details (where required for delivery)

Marketing Emails

If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events, and store news.

You can unsubscribe at any time using the link in our emails or by contacting us at: info@siennaspearlsboutique.com

Cookies

Our website may use cookies and similar technologies to:

Improve your browsing experience
Remember your preferences
Analyse website traffic
Support checkout functionality

You can manage cookies through your browser settings. Some cookies are necessary for the website to function properly.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We use trusted platforms and service providers to help keep your information safe.

Data Retention

We keep your personal information only for as long as needed to:

Provide our services
Manage orders
Comply with legal obligations
Resolve disputes
Maintain business records

Your Rights

Depending on your location, you may have the right to request:

Access to your personal information
Correction of your personal information
Deletion of your personal information

To make a privacy request, contact us at: info@siennaspearlsboutique.com

Third‑Party Links

Our website may contain links to third‑party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

For privacy questions, contact us at:

Sienna’s Pearls Boutique Email: info@siennaspearlsboutique.com Website: siennaspearlsboutique.com