FAQ Policy Page
Last updated: Today
Frequently Asked Questions
How long does shipping take?
Orders are usually processed within 1 to 3 business days. After dispatch, delivery typically takes 3 to 7 business days. Delivery times are estimates and may vary during busy periods or due to carrier delays.
Where do you ship from?
Some orders are shipped directly from our trusted suppliers. This may include suppliers located overseas, including China. We use this model to make fulfilment more efficient and avoid unnecessary handling delays.
Do you offer free shipping?
Yes — Sienna’s Pearls Boutique offers free shipping across Canada.
Do you offer returns?
Yes, we offer a 30‑day money‑back guarantee. Please contact us within 30 days of receiving your order at: info@siennaspearlsboutique.com
How do I start a return?
Email us at: info@siennaspearlsboutique.com
Please include:
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Your full name
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Your order number
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The reason for your return
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Photos if the item is damaged, faulty, or incorrect
Who pays for return shipping?
For change‑of‑mind returns, size changes, or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier overseas (including China), the customer is responsible for sending the return to that address.
This does not limit your rights under Canadian consumer protection laws.
When will I receive my refund?
Once your return has been received and approved, we will process your refund to the original payment method. Your bank or payment provider may need additional time to complete the refund.
What if my item is faulty or incorrect?
Please contact us as soon as possible at: info@siennaspearlsboutique.com
Include:
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Your order number
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A description of the issue
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Clear photos of the item and packaging
We will review the issue and help you with the next steps.